Join Our Team of FDA Experts

EMMA International uses consultants for a variety of different projects and we are always looking for consultants to be considered for new projects. To become a consultant, fill out the consultant questionnaire.

SUMMARY

The Client Engagement Specialist will be responsible for maximizing sales and profitability through relationship development with potential and/or current clients for our quality system and regulatory compliance services. With the aid of E.M.M.A. International operations and consulting personnel, the incumbent will establish and manage relationships with clients through initial outreach and follow up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop new business leads to achieve sales goals.
• Utilize prospecting and research tools to connect new leads and qualify opportunities.
• Strategize with team members to innovate and improve the overall inside sales process.
• Follow-up and place outgoing calls with various lead types received.
• Accurately obtain and record client information into the E.M.M.A. International CRM system.
• Reach and/or exceed daily and weekly lead generation goals.
• Performs other related duties as required or assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to follow systemized processes.
• Effective time management skills to prioritize daily activities that result in greater lead generation results.
• Must be a self-starter with a determined, goal driven and persistent personality.
• Ability and desire to work as a motivated team player in a collaborative environment.
• Excellent verbal communication skills and telephone manner.

MINIMUM REQUIREMENTS

• Associates degree in Marketing, Sales, Business Management.
• 2+ years in sales, marketing and/or telemarketing experience.
• Knowledge and experience working in the Life Sciences industry, a plus.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Ability to operate a computer and work at a desk for extended periods of time.
• Minimal physical effort will be required in this position.

Location: Detroit, Michigan (no relocation assistance available)

Work days are Monday – Friday in an office environment

Full-Time (On-Site)

Job Summary:

EMMA International, a leading consulting firm in the medical device, pharmaceutical, biotechnology, combination products, and diagnostics industries. We are seeking a highly motivated and experienced consultant to join our team. The successful candidate will be responsible for supporting our clients in the pharmaceutical manufacturing industry by providing technical expertise in areas such as microbiology, regulatory affairs, technical writing, Lean Six Sigma certification, and root cause analysis.

Essential Duties:

• Provide technical expertise and support to clients in the pharmaceutical manufacturing industry.
• Perform root cause analysis and recommend corrective actions to address quality issues.
• Develop and review manufacturing procedures, including batch records, standard operating procedures, and protocols.
• Ensure compliance with relevant regulations and guidelines, including FDA, cGMP, and ICH.
• Conduct risk assessments and implement mitigation strategies.
• Support clients in the implementation of Lean Six Sigma methodologies to improve operational efficiency and reduce waste.
• Communicate effectively with clients and stakeholders, including presenting technical information in a clear and concise manner.
• Collaborate with cross-functional teams to drive projects to successful completion.

Qualifications:

• 3+ years of experience in pharmaceutical manufacturing, with a strong understanding of cGMP, FDA regulations, and ICH guidelines.
• Lean Six Sigma certification, with a proven track record of implementing process improvements.
• Strong technical writing and communication skills.
• Experience with root cause analysis and risk assessment.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Must have advanced experience with investigation
• Bio/Pharma industry experience preferred

Education:

• Must have BA/BS in Biochemistry, Chemical Engineering, Biology or other relevant science discipline
• Must be willing to work additional various shifts as required
• Must be willing to work on-site at client facility
• Must have prior experience working in a manufacturing environment and troubleshooting manufacturing related issues

If you have a passion for consulting and are looking for an opportunity to work with a dynamic team of experts, please apply today!

Full-Time (On-Site) – Birmingham, Michigan

Company Overview
EMMA International Consulting Group, Inc. is a global leader in management consulting services for the Biotechnology, Pharmaceutical, and Medical Device industries. Headquartered in Birmingham, Michigan, EMMA International provides comprehensive quality, regulatory, and compliance solutions that help life science organizations bring products to market efficiently and in full compliance with global regulations.

Position Summary
The Business Development Specialist will play a key role in driving EMMA International’s growth by developing new business opportunities through outbound engagement and diligent data management. This individual will proactively identify and qualify leads, maintain accurate CRM records, and collaborate with internal teams to support business expansion. The ideal candidate is goal-oriented, professional, and thrives in a fast-paced, results-driven environment.

Essential Duties and Responsibilities

• Conduct daily outbound cold calls and emails to identify and qualify new business leads.

• Research potential clients through internal tools and online databases to expand the sales pipeline.

• Maintain and update accurate records of all activities, leads, and communications in the CRM system.

• Cleanse and verify data regularly to ensure accuracy and integrity across all prospect information.

• Follow established outreach scripts and workflows to maintain brand consistency.

• Work closely with internal departments to refine lead generation strategies and outreach processes.

• Achieve and exceed daily, weekly, and monthly outreach and qualification goals.

• Perform other duties as assigned.

Qualifications

• 2+ years of experience in inside sales, business development, or telemarketing.

• Proven success in cold calling and outbound lead generation.

• Strong organizational skills and exceptional attention to detail in CRM data entry and maintenance.

• Excellent verbal and written communication skills; confident and professional phone presence.

• Highly motivated self-starter with persistence and the ability to meet or exceed goals.

• Experience in the Life Sciences industry is a plus.

Education

• Bachelor’s degree preferred (Business, Marketing, or related field).

• Equivalent experience considered.

Working Conditions

• On-site role based in Birmingham, MI.

• Standard hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

• Minimal physical effort required; primarily office-based.

Featured Benefits

• Medical, Dental, and Vision insurance

• Pension plan

Additional Requirements

• 2+ years of Inside Sales and Data Maintenance experience

• Authorized to work in the United States (no visa sponsorship available)

• Immediate availability preferred