As 2021 has come to a close and companies are holding and finalizing their last management reviews, quality objectives for the upcoming year is on everyone’s mind. Quality Objectives are measurable goals used to enhance customer satisfaction support the continuous improvement of the quality management system. The objectives should align with the quality policy and be monitored, communicated, and updated as appropriate.
The objectives can be established for any organizational process, including various levels of management and departments, as long as the quality objectives are relevant to quality management. The set goals should be clearly defined to ensure every team member and stakeholder is on the same page. The intentions must be adequately communicated throughout the organization so all stakeholders know and understand their role in meeting the new objectives.
The quality objectives should be relevant to the processes and strategic goals of the organization. Typically, objectives are oriented based on the departments’ goals and role in meeting customer and quality requirements.
After a company has established the quality objectives, it must be determined how and when the goals will be met, what resources will be needed and how the results will be evaluated. The purpose should be measurable in size or degree in which the goal may impact while also being attainable and within the organization’s capacity. There should be measures or methodologies in place to meet the quality objectives. If no processes currently exist, new procedures must be created to help ensure the newly established quality objectives are met.
Continuously evaluating the objectives are an essential mechanism to record the ongoing performance of those objectives. The two most common ways to assess the performance of the goals are through management review and internal audits, both of which help track the progress of the objectives as the year progresses.
If the organization fails to meet the quality objectives, there could be a need for process changes or improvements to improve the performance of the objectives in the future.
Establishing, maintaining, and managing the performance of quality objectives is a vital function of the continuous improvement of a quality management system. It increases the effectiveness of processes and improves the organization as a whole.
Experts at EMMA International can help with any part of establishing, maintaining, or managing a quality system. Contact them today by phone at 248-987-4497 or by email at info@emmainternational.com
